JAGGAER’s ESG Program

As a global leader in enterprise procurement and supplier collaboration, we strive to embed ESG best practices into our own operations and our supply chain management.

JAGGAER has been awarded a Gold Medal from EcoVadis for Sustainability Performance. The Gold Medal places JAGGAER among the top 5% of all companies rated by EcoVadis in the past 12 months. Among the EcoVadis rated industry peers JAGGAER ranks within the top 1%, with a score of 77.

The EcoVadis Gold medal is a testament to JAGGAER’s continuous efforts to integrate environmental, social and ethics principles into every aspect of its operations and to improve its own sustainable procurement practices.

We are committed to paying a leading role as both and ESG exemplar and as an enabler. JAGGAER has been living and breathing the cultural value to be adaptable by embracing changing customer demands, regulations, and expectations for innovation with products, partners, and processes.

Jeff Laborde,
Chief Financial Officer and Executive ESG Sponsor

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Environmental

Plan Zero

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JAGGAER’s carbon reduction targets have been verified by the Science-based Targets Initiative (SBTi). Our ambition is to be a net zero business by 2040. In more specific terms this means that we expect to reduce absolute scope 1, 2 and 3 greenhouse gas emissions by 42% by 2030 from a 2021 base year, and by 90% by 2040. In order to effectively work on our carbon reduction targets we developed Plan Zero with several key areas: procuring renewable electricity where possible, transitioning to lower emissions company leased vehicles, engaging our supply chain and being mindful when travelling for business.*

* JAGGAER’s Plan Zero ambition is set in good faith and non-binding.

Progress to Date

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We regularly measure and report our GHG Emissions (latest ESG Report). We are proud to have been able to reduce our Scope 1, Scope 2 and Scope 3 GHG Emissions in 2023, and remain on track to meet our SBTi targets. We have achieved a 28% reduction in overall Scope 1 and Scope 2 emissions compared to 2021. Furthermore, we significantly reduced our Scope 3 emissions – our largest emissions category – compared to our 2021 baseline. This is partly due to the migration of our services to a third-party cloud-based hosting infrastructure provider, Amazon Web Services (AWS), which is expected to be 100% powered via renewable energy by 2025.

Supply Chain Emissions

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Given that Scope 3 is our largest emission category, we strive to gain full visibility of our supplier base and engage suppliers in carbon reduction activities.

The EcoVadis platform assists JAGGAER’s efforts to continuously drive transformative business practices across our supply chain. Using the EcoVadis solution we assess the carbon risk of our top spend and critical suppliers and track their carbon performance.

JAGGAER’s ‘Cloud First’ initiative for enterprise systems consolidates the use of many cloud platforms dispersed over many locations into common cloud SaaS offerings, allowing JAGGAER to reduce dependency on less scalable data centers and on-premises hardware systems. Migrating to a third-party cloud-based hosting infrastructure service provider, AWS, resulted in significant emission saving and is actively supporting our mission to minimize our GHG emissions.

Reforestation

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We have worked with the Reforest’Action project for several years, an organization that facilitates regenerative tree planting projects across the world. By 2023, JAGGAER had financed the planting and management of over 9000+ trees in Spain, Indonesia, Tanzania, France, South Africa, and Peru. This generates a number of benefits including over 1,373 tons of CO₂ stored over 30 years. See our Reforest’Action page for the latest tree count.

Social

Best Practice Employer

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JAGGAER was recognized by Gallagher as a U.S. Best-in-Class Employer in both 2022 and 2023, reflecting our dedication to enhancing employee well-being and fostering a resilient culture. Additionally, JAGGAER was recognized for its strategic investment in benefits, compensation, and employee communication, which supports the health, financial security, and career growth of our employees, all within a sustainable cost structure.

Diversity, Equity and Inclusion

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We are committed to maintaining a diverse, inclusive, and equitable working environment for our employees. Our internal policies and practices reflect the principles of the United Nations Global Compact, meaning employment opportunities are equal to all, with no difference in treatment regardless of any protected human characteristic.

In 2023, we launched a dedicated DE&I project team to assess diversity across our workforce and work on an action plan to continuously improve. In 2023, woman represented 42% of our total workforce and 43% of our Executive Leadership Team. At JAGGAER we are proud to have over 40 nationalities in our global workforce.

Our core values of being collaborative and fostering a culture of mutual accountability with others underpin our approach to employee wellbeing, diversity, and community engagement. We have a number of global and local initiatives promoting an all-inclusive workforce culture.

We regularly review opportunities for retention, education, training, work/life balance and review the socio-political impact of countries where JAGGAER team members are based. Training includes cultural sensitivity and unconscious bias.

Volunteering and Philanthropy

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Every JAGGAER employee is offered two days of paid volunteering time each year. In 2023, we saw an increase in volunteering uptake of 156% across the organization. In addition to volunteering time, several offices dedicate time and resources to specific local community engagement initiatives such as: toy collection for disadvantaged children, donations for orphaned children, fundraising for children living with mental and physical disabilities etc.

Our US Charitable Giving Fund, which was created in 2011 to support causes important to JAGGAER and its employees has contributed $300K+ to both national and local non-profit organizations through donations and grants.

Engagement, Reward and Recognition

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Employees can access learning weeks with topics ranging from product boot camps to well-being, and fitness. In the United States, JAGGAER offers an annual wellness reimbursement for each employee, as well as an Employee Assistance Program (EAP).

We have a strong career progression plan and work with employees on career paths. We offer continuing education reimbursement for college and post-graduate study on a role-by-role basis and encourage communication, transparency, and feedback including annual performance reviews. JAGGAER has a ‘Rockstar’ program whereby employees can nominate their peers for exceptional performance recognition.

Governance

ESG Governance Structure

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JAGGAER has a well-established ESG Governance structure, designed for continuous improvement of our ESG Program. JAGGAER’s Board of Directors ESG Committee is made up of executive and non-executive directors who oversee the Environmental, Social, and Governance program and frequently reviews performance and makes a critical strategic decision. The Committee is chaired by a Non-Executive Director however overall accountability of ESG at JAGGAER sits with the CEO. Our CFO, as the Executive ESG Sponsor, oversees the global ESG strategy and reports to the CEO

The ESG Steering Committee, JAGGAER’s senior management committed to ESG, identifies priority ESG topics and is responsible for taking action, as well as tracking and reporting on agreed metrics.

Our Senior Global ESG Manager is responsible for managing the ESG program, providing subject matter expertise, giving the best advice as well as reporting our progress.

Strategy and materiality

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We focus on ESG topics where we can make the biggest impact and those that hold the greatest importance to our internal and external stakeholders. Our ESG topics serve as a foundation for our ESG strategy which is aligned to the United Nations Global Compact and Sustainable Development Goals.

Procurement with Purpose

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JAGGAER requires all new vendors to complete an environmental, social, and corporate governance self-assessment. We also ask that our key strategic vendors complete an independent assessment through EcoVadis which enables us to gain further insight into our vendors’ environmental, labor & human rights, ethics, and sustainable procurement practices.

To mitigate risks in our supply chain, we expect all our third parties to adhere to applicable legal and regulatory requirements in their business relationships, and adhere to JAGGAER’s Third-Party Code of Conduct. JAGGAER releases a Modern Slavery Statement annually as required by UK law.

Ethics, Security & Privacy

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At JAGGAER we put a strong emphasis on being clear and open about how we do business, our ethical practices and policies and how we manage data.

JAGGAER’s Code of Conduct embodies our shared values – collaboration, accountability, and adaptability. The Third-Party Code of Conduct applies to organizations of any type, including channel partners, suppliers, and consultants, working with JAGGAER. It is expected, from the very start of any relationship, that our Third-Party Code of Conduct is adhered to and engaged with. All JAGGAER employees receive regular, mandatory anti-corruption training relevant to their role. A full list of mandatory compliance trainings for employees, JAGGAER’s Security and Compliance Certifications and Assurance as well as a list of our ISO Certificates is presented in our ESG Impact report.
JAGGAER is against all forms of modern slavery and publishes annually its Modern Slavery Statement. As part of our Code of Conduct, JAGGAER employees have a duty to report concerns about any potential violations of laws, policies, or misconduct – otherwise known as Integrity Concerns.

JAGGAER ensures the segregation of duties, monitors financial transactions, provides training to employees and the board, and regularly updates its core policies.

JAGGAER’s approach to protecting customer data privacy is described in the JAGGAER Trust Center.

Reporting

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JAGGAER is committed to being transparent in all communications and has released three ESG Impact Reports to date. See our latest report which we prepared in reference to the GRI Sustainability Reporting Standards.

JAGGAER undergoes voluntary, independent assessments by EcoVadis covering Environment, Ethics, Labor & Human Rights, and Sustainable Procurement. In August 2024, JAGGAER received an EcoVadis Gold Medal that places us among the top 5% of all companies rated by EcoVadis in the past 12 months. Among the EcoVadis rated industry peers, JAGGAER ranks within the top 1%, with a score of 77. Subscribed organizations can request to view JAGGAER’s EcoVadis scorecard on the EcoVadis platform.

As a signatory of the UN Global Compact, JAGGAER submits Communications of Progress as required.